Shipping and Returns

Shipping Rates

Shipping Australia-wide:
We offer free shipping Australia-wide.

Shipping Worldwide:
Our international shipping costs are calculated based on the delivery of your board from our shapers workshop in Forster, Australia to Mascot (Sydney Airport) and onwards. All international shipping charges include:

  • Export documentation and clearance
  • Airfreight charges,
  • Airline fuel, security, documentation and handling charges
  • Airport charges at destination
  • Customs clearance at destination

Shipping charges do not include destination duties and taxes.

Shipping rates per board:
Europe: $648 AUD
Asia: $481 AUD
Unites States: $548 AUD
New Zealand: $350 AUD
Rest of the world: $700 AUD

Shipping for multiple boards:
We can offer a discounted rate for multiple boards being shipped together. Please contact us to arrange a specific quote. 

GST:
GST is included where applicable.


Shipping Details

Delivery times:
As each board is hand-crafted, delivery times are 4 to 6 weeks from the date of purchase.

Surfboard packaging:
All boards come with a soft cotton board slip that protects against scratches. We securely package our boards in tough board-boxes to ensure they are not damaged in transit. Every board comes with fins and a fin key so that you can fit these after opening.

Our shortboard-boxes measure 220 x 60 x 18 cm and weigh approximately 10.00 kgs when carrying a short board.

Longboard-boxes measure 300 x 69 x 12 cm and weigh approximately 20.00 kgs.

Shipping insurance:
Insurance is not included in the price of shipping but can be arranged at a cost of AU$250.00 per shipment.

Damages:
If your product arrives damaged please contact us immediately. We are not responsible for damages once you have signed for your shipment at its final destination.


RETURNS

Our policy:
If you need to return a surfboard please contact us. We don’t generally accept returns and unfortunately we are unable to refund any shipping or delivery charges unless the goods are faulty.

Under the incredibly rare circumstance that your board arrives with a fault, we will arrange return delivery and ship a replacement to you for free.


Contact us

If you have any further questions or would like to chat to us about your order, please don’t hesitate to get in contact:

Email jada@nusaindahsurfboards.com